Refund policy

Returns & Refunds

Our 30-day comfort guarantee Try your Easely product at home. If it isn't right for you, you can return it within 30 days of delivery for a refund.

Before you send anything back

  1. Email hello@easelycare.com with your order number and the item you'd like to return.
  2. We'll reply within 1 working day with your return address and instructions.
  3. Please don't post anything back until we've replied. Items sent without contacting us first, or sent to the wrong address, may not be refunded.

Changed your mind?

  • Contact us within 30 days of delivery.
  • Send it back within 14 days of contacting us.
  • Return postage is paid by you. Please use a tracked service and keep your proof of postage. We can't refund parcels that don't reach us.
  • Items must be clean, in full working order and complete with all parts, accessories and packaging.
  • If an item comes back damaged, dirty, with parts missing, or used more than is needed to try it, we may reduce the refund to reflect the loss in value.

Faulty, damaged or not as described?

  • Email us with your order number and a photo or short video of the problem. Please do this as soon as you can.
  • We'll offer a free replacement or a full refund, whichever you prefer.
  • If we need the item back, we'll cover the return postage. Sometimes we may not need it back at all and will tell you how to dispose of it.

Refunds

  • We refund within 14 days of receiving your return (or proof of postage for a faulty item), to your original payment method.
  • If you paid with the shop pay installments, your refund is applied to your installment plan
  • You'll get an email when your refund has been issued. Banks can take 3–5 working days to show it.

Cancelling an order

  • Email us as soon as possible. If your order hasn't been dispatched yet, we'll cancel it and give you a full refund.
  • If it has already been dispatched, please wait for it to arrive and follow the return steps above.

Exchanges We don't do direct swaps. Return the item for a refund and place a new order for the one you'd like.

Items we can't accept back

  • Items returned more than 30 days after delivery, unless they're faulty.
  • Items damaged through misuse or not following the instructions.

Your legal rights This guarantee is in addition to your statutory rights. As a UK customer you can cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013, and you're protected against faulty goods under the Consumer Rights Act 2015. Nothing in this policy affects those rights.

Questions? Email hello@easelycare.com. We reply within 24 hours, Monday to Friday.