Yes. Every order ships free with tracking to UK addresses. We currently deliver to the UK only.

Orders are prepared within 1–2 working days and most arrive within 2–5 working days of dispatch, so usually 3–7 working days in total. Working days are Monday to Friday, excluding UK bank holidays.

As soon as your order ships, we'll email you a tracking link. If you order more than one product, items may arrive in separate parcels, each with its own tracking.

If it hasn't arrived within 10 working days of dispatch, contact us with your order number. We'll look into it and send a replacement or a full refund.

Email us as soon as possible. We can change the address before your order ships, but not once it's on its way.

Try your Easely product at home. If it isn't right for you, you can return it within 30 days of delivery for a refund. Read the full Returns & refunds policy.

Email hello@easelycare.com with your order number and the item you'd like to return. We'll reply within 1 working day with your return address and instructions. Please don't post anything back until we've replied.

If you've changed your mind, return postage is paid by you. Please use a tracked service. If your item is faulty, damaged or not as described, we'll cover it.

Sorry about that. Contact us with your order number and a photo or short video of the problem, and we'll offer a free replacement or a full refund, whichever you prefer.

We refund within 14 days of receiving your return, to your original payment method. Banks can take 3–5 working days to show it.

Yes, if it hasn't been dispatched yet. Email us as soon as possible and we'll cancel it with a full refund. If it has already shipped, wait for it to arrive and follow the return steps.

We accept major debit and credit cards, Apple Pay, Google Pay and Shop Pay. All payments are processed securely at checkout.

Yes. Eligible orders can be split into interest-free instalments with Shop Pay Instalments at checkout.

Sign up to our emails and get 10% off your first order. Discount codes are applied at checkout or in your basket.

Yes. All prices are in pounds sterling (GBP) and include VAT where applicable. Delivery to UK addresses is free.

For the neck and shoulders, choose the Heated Neck & Shoulder Massager (cordless, kneading arms) or the Heated Neck Stretcher (lie-back memory foam). For knees, try the Cordless Heated Knee Massager; for feet, the Heated Foot & Ankle Massager; after exercise, the Mini Massage Gun; and for long days sitting down, the Ergonomic Seat Cushion.

Most are cordless and charge by USB, so you can use them anywhere. The Heated Neck Stretcher is the exception: it runs while plugged into USB, so it never runs flat.

Short sessions work best: around 10–15 minutes for heated massagers and 1–2 minutes per area for the massage gun. Several of our products switch themselves off automatically.

They come with a USB charging cable. Any USB phone charger or a laptop USB port works.

Yes, every product comes with a user manual, and you'll find how-to-use steps on each product page.

No. Our products are designed for relaxation and everyday comfort. They aren't intended to diagnose, treat or cure any condition.

If you're pregnant, have a medical condition or an implanted device such as a pacemaker, check with your doctor before use. Don't use heat or massage on broken or irritated skin, and always start on the lowest setting.

Wipe massagers with a dry or slightly damp cloth when switched off and unplugged. The seat cushion cover can be removed and washed gently; the foam itself shouldn't be washed.

Easely Care is a UK online shop selling a small, carefully chosen range of massagers and comfort essentials for everyday life, from desk days to long drives.

Use our contact form or email hello@easelycare.com. We reply within 24 hours, Monday to Friday.

Not yet, but every order can be sent to a different delivery address, so it's easy to send one as a gift.